18club Privacy Policy
Your personal information is handled with care, transparency, and full respect for your rights as a Filipino player on our platform.
Last updated: June 2025
Overview
What This Policy Covers
This Privacy Policy explains how 18club collects, uses, stores, and protects the personal information of players and visitors across the Philippines. It applies to all interactions you have with our platform — whether you are browsing as a guest, registering a new account, making a deposit, or contacting our support team. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using the 18club platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you are always welcome to reach out to us at [email protected].
Data We Collect
Registration details, payment info, device data, and gameplay activity — only what is necessary to operate your account safely.
How We Use It
To verify your identity, process transactions, personalise your experience, and keep the platform secure for all Filipino players.
Who Sees It
Only authorised 18club staff and essential service providers. We never sell your personal data to third-party advertisers.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
Full Details
Our Privacy Practices in Full
1. Information We Collect
When you register with 18club, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. When you make deposits or withdrawals, we also collect payment-related information such as your GCash number, bank account details, or other payment method identifiers — though we do not store full card numbers on our servers. We automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, participate in promotions, or respond to surveys. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for regulatory compliance.
2. How We Use Your Information
The personal information we collect is used primarily to operate, maintain, and improve the 18club platform for Filipino players. We use your registration details to verify your identity, confirm your eligibility to play, and comply with our obligations under Philippine gaming regulations. Payment information is used solely to process your deposits and withdrawals accurately and securely. Technical data such as IP addresses and device identifiers are used to detect and prevent fraudulent activity, protect account security, and ensure the platform functions correctly across different mobile devices and browsers. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. Aggregated and anonymised data may be used internally for analytics and platform improvement, but this data cannot be used to identify you personally.
3. Sharing of Your Information
18club does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment we make to every player on our platform. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific functions. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of 18club or its players. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance of any such change that affects how your data is handled.
4. Data Storage and Security
Your personal data is stored on secure servers with industry-standard encryption and access controls in place to prevent unauthorised access, disclosure, or misuse. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable law or regulatory obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention policy. While we take all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security, and we encourage you to take steps to protect your own account — such as using a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been compromised or your data has been accessed without authorisation, please contact us immediately at [email protected] so we can take prompt action.
5. Your Rights Under Philippine Law
As a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights regarding your personal information held by 18club. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we may have. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within the timeframe required by applicable law.
6. Updates to This Policy
18club may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the 18club platform after any update to this policy constitutes your acceptance of the revised version. If you have any questions or concerns about this Privacy Policy or how your data is handled, please do not hesitate to contact us at [email protected] — we are always happy to help.
Your Data Is Safe With Us
Play with Confidence at 18club
We take your privacy seriously so you can focus on what matters — enjoying live casino, slots, and VIP rewards on the Philippines' most trusted mobile gaming platform.