18club Responsible Gaming
Gaming should always be a source of entertainment, not stress. At 18club, we are committed to keeping every Filipino player safe, informed, and in control of their experience.
Policy effective: June 2025
Our Commitment
Gaming That Stays Fun — Here's How We Help
18club believes that online gaming is best enjoyed as a leisure activity, and we take our responsibility to Filipino players seriously. Our platform is designed with built-in tools and clear guidelines to help you stay in control at all times. Whether you are a casual player or a regular member, understanding your own habits is the first step toward a healthy gaming experience. We encourage every player to set personal limits before they start, and to treat any money spent on gaming as entertainment — not as a way to earn income or recover losses. If you ever feel that gaming is affecting your daily life, finances, or relationships, please reach out to our support team at [email protected] or explore the self-exclusion options available in your account settings.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is in place, it cannot be increased for at least 24 hours, giving you time to reflect before making any changes.
Session Time Reminders
Enable session time alerts so you receive a notification after a set period of play. Taking regular breaks keeps gaming enjoyable and helps you maintain a healthy balance with other activities in your life.
Self-Exclusion
If you need a break from gaming, you can request a temporary or permanent self-exclusion through our support team. During the exclusion period, your account will be suspended and you will not be able to log in or receive promotional communications.
Activity History
Review your full gaming and transaction history at any time from your account page. Keeping track of how much time and money you spend on gaming is one of the most effective ways to stay in control of your habits.
Warning Signs
Recognising When Gaming Becomes a Problem
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, which is why it is important to be aware of the early warning signs before they escalate. If you recognise any of the following patterns in yourself or someone you know, it may be time to seek help or take a break from gaming.
Chasing Losses
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Losses are a normal part of gaming and should never be viewed as debts that need to be recovered through further play.
Spending Beyond Budget
If you find yourself spending more than you can comfortably afford, borrowing money to fund gaming, or neglecting essential expenses such as rent, food, or bills in order to play, these are serious warning signs that require immediate attention.
Neglecting Relationships
When gaming begins to take priority over time with family, friends, or work responsibilities, it may indicate that your relationship with gaming has become unhealthy. Maintaining balance between gaming and your personal life is essential for long-term wellbeing.
Mood Dependency
Using gaming as the primary way to cope with stress, anxiety, boredom, or negative emotions — and feeling irritable or restless when unable to play — are signs that gaming may be fulfilling an emotional need that would be better addressed through other means.
Hiding Your Activity
Feeling the need to conceal how much time or money you spend on gaming from the people around you is a strong indicator that something may be wrong. Secrecy around gaming habits is a common early sign that the activity has moved beyond healthy entertainment.
Unable to Stop
Repeatedly trying to cut back or stop gaming but finding yourself unable to do so — despite wanting to — is a clear sign that professional support may be needed. You do not have to manage this alone, and help is available across the Philippines.
Get Support
You Are Not Alone — Help Is Within Reach
If you or someone you care about is struggling with problem gambling, reaching out for help is the most important step you can take. Several organisations in the Philippines offer free, confidential support for individuals and families affected by gambling-related issues. 18club also has a dedicated support team available at [email protected] who can assist you with account restrictions, self-exclusion requests, or simply point you toward the right resources. Remember that seeking help is a sign of strength, and recovery is absolutely possible with the right support in place.
PAGCOR Player Protection
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across all licensed operators in the Philippines. Their player protection programmes include self-exclusion registries and support referrals for Filipino players who need assistance managing their gaming behaviour.
National Mental Health Helpline
The Department of Health's National Mental Health Crisis Hotline (1553) provides free, confidential support for Filipinos experiencing mental health challenges, including those related to compulsive gambling. Trained counsellors are available to listen and guide you toward appropriate care and treatment options.
Talk to Our Support Team
Our support team at 18club is trained to handle responsible gaming requests with care and confidentiality. Whether you need to set a deposit limit, request a cooling-off period, or apply for self-exclusion, simply contact us at [email protected] and we will assist you promptly and without judgement.
Self-Help Resources
Educating yourself about responsible gaming is one of the most effective preventive measures available. We encourage all players to read our FAQ for guidance on account controls, and to visit our Terms and Conditions for a full understanding of the rules and limits that govern play on the 18club platform.
Play Smart, Play Safe
Your Wellbeing Comes First at 18club
Gaming is best when it stays fun. Use our built-in tools to stay in control, and reach out any time you need support. Our team is always here for every Filipino player on the platform.